TY - JOUR

T1 - Patientoplevet kvalitet belyst ved to nationale undersøgelser

AU - Freil, Morten

AU - Lorentzen, Jakob

AU - Rasmussen, Lisbeth

AU - Gut, Rikke

AU - Knudsen, Janne Lehmann

PY - 2005/11/14

Y1 - 2005/11/14

N2 - INTRODUCTION: Surveys of patients' experiences can be used for other purposes than to disclose patients' overall satisfaction. They can, for example, also be used to select focus areas in the health care sector. In this article two large national surveys of patient-experienced quality are compared. The advantages and disadvantages of the applied methods and various applications of the surveys are discussed.MATERIALS AND METHODS: The Danish National Patient Satisfaction Survey was based on a questionnaire with questions about patients' experiences. The questionnaires were sent to the patients after discharge. All 62 public Danish hospitals were included. The Patient Reports Survey was based on a questionnaire with questions about whether the patient had received certain services. The questionnaire was given to each patient on the day of discharge and returned before the patient left the hospital. All medical wards were invited to participate in the survey.RESULTS: Despite differences in questions, design and methods, the two surveys showed agreement in the areas where patients experienced flaws in the quality of services.CONCLUSION: In future surveys the advantages and disadvantages of data feedback, inclusion on the basis of data registers, sample sizes and the possibility of being supplied with ward-specific data should be taken into consideration. The advantages and disadvantages of involving employees should be counterbalanced in each survey. The Danish National Patient Satisfaction Survey is suitable for external evaluation and benchmarking between hospitals, while the applied methods in the Patient Reports Survey are best suited to internal self-evaluation and quality improvement within hospital departments.

AB - INTRODUCTION: Surveys of patients' experiences can be used for other purposes than to disclose patients' overall satisfaction. They can, for example, also be used to select focus areas in the health care sector. In this article two large national surveys of patient-experienced quality are compared. The advantages and disadvantages of the applied methods and various applications of the surveys are discussed.MATERIALS AND METHODS: The Danish National Patient Satisfaction Survey was based on a questionnaire with questions about patients' experiences. The questionnaires were sent to the patients after discharge. All 62 public Danish hospitals were included. The Patient Reports Survey was based on a questionnaire with questions about whether the patient had received certain services. The questionnaire was given to each patient on the day of discharge and returned before the patient left the hospital. All medical wards were invited to participate in the survey.RESULTS: Despite differences in questions, design and methods, the two surveys showed agreement in the areas where patients experienced flaws in the quality of services.CONCLUSION: In future surveys the advantages and disadvantages of data feedback, inclusion on the basis of data registers, sample sizes and the possibility of being supplied with ward-specific data should be taken into consideration. The advantages and disadvantages of involving employees should be counterbalanced in each survey. The Danish National Patient Satisfaction Survey is suitable for external evaluation and benchmarking between hospitals, while the applied methods in the Patient Reports Survey are best suited to internal self-evaluation and quality improvement within hospital departments.

KW - Adult

KW - Aged

KW - Aged, 80 and over

KW - Child, Preschool

KW - Data Collection/methods

KW - Denmark

KW - Female

KW - Humans

KW - Interviews as Topic

KW - Male

KW - Middle Aged

KW - Patient Education as Topic/standards

KW - Patient Satisfaction

KW - Quality of Health Care

KW - Surveys and Questionnaires

M3 - Tidsskriftartikel

C2 - 16287524

VL - 167

SP - 4375

EP - 4379

JO - Ugeskrift for Laeger

JF - Ugeskrift for Laeger

SN - 0041-5782

IS - 46

ER -